Tomorrow's Solutions, Today

The Truth of Ongoing Development

on 2010-07-27 Tony Pitale wrote

Many companies tout ‘ongoing development’, however ICS continually backs up that statement. Every month we distribute a Release Notes document, explaining the changes made to VISION, based on customer feedback, sales focuses and new ideas. This document is seldom less than 2 pages – in some cases it has been as large as 6. Obviously, there are a many ideas brought up for discussion in planning new features.

One of the recent modifications is Enhanced Customer Order (or ECO). In the planning for a number of months, ECO has built on the initial Customer Order concepts, to more closely resemble the ‘Back office” ordering process of today’s Liquor Stores. Customers placing an order can pay a full deposit, split a shipment (great for futures!) and use multiple shipping addresses, charges and methods. Initial response to this new feature has been overwhelming and we thank the many customers who contributed to the design of this feature.

As your industry evolves there will be more emphasis placed on the customer ordering process, as retailers use this component to extend their business. By implementing ECO and adding refinements to this function, (including Web Order integration, scheduled for early next year) Vision customers will position themselves to take advantage of these new growth opportunities.