Out of the Ashes

DataVault saves our business

on 2013-10-28 Tony Pitale wrote

In our last blog post, we talked about the horrible situation thrust upon Three Brothers Liquors in Baltimore, MD. What follows is a letter from the owner.

We have been clients of ICS for about 20 years and during that period have had our system backed up nightly by ICS. On September 20, 2013 the unimaginable happened after 56 years in business. Our store burned to the ground in a four alarm fire that burned for 14 hours. We left a phone message for Tony on Monday morning telling him what happened. Tony called to say they had a good back up from 2 AM on Sept. 20 and could build a system and load the data. We had the system in 2 days. We were able to open on Wednesday on a very limited size in another building we had on the property.

All backups we had on the premise were either burned up or took over 2 weeks to recover and then rebuild the systems. No one realizes more than us the value of the off-site backup. We would never be without this. We are forever greatful to the ICS team for their speedy response to our tragedy. And we just renewed our backup contract. We strongly recommend that everyone consider the off premise backup offered by ICS. Hopefully you will never have to use it.

Thank you Charlotte for being a valued, long-time client and and Vision user.